Betting should be an enjoyable form of entertainment — not a source of financial stress or personal harm. ceri89 is fully committed to providing every member with the tools, information, and support needed to keep gaming in control and in perspective.
These principles guide every decision we make when designing the ceri89 platform and supporting our members across Indonesia.
No one under 21 years of age may open an account or place a bet on ceri89. Age verification using government-issued Indonesian identity documents (KTP) is mandatory before any withdrawal is approved. Accounts found to belong to underage individuals are closed immediately and all funds are forfeited.
You can set a daily, weekly, or monthly deposit limit on your ceri89 account at any time. Once a limit is set, it takes effect immediately and cannot be increased for 48 hours — giving you a built-in cooling-off period before any upward revision. Decreases take effect instantly, with no waiting period.
Lost track of time? ceri89 lets you set a session time limit — after which your account will be automatically logged out and you'll be prompted to take a break. Configurable from 30 minutes up to 8 hours per session, this tool helps prevent marathon play sessions from sneaking up on you.
If you feel that gambling is becoming a problem, you can request a self-exclusion via our support team. Self-exclusion periods run from 30 days up to permanent closure. During any active exclusion period, your account is locked, all marketing communications are suspended, and re-registration attempts using the same identity are blocked.
Beyond deposit controls, ceri89 offers loss limit functionality — allowing you to cap the maximum net loss your account can sustain within a rolling daily, weekly, or monthly period. When your loss limit is reached, betting is suspended for the remainder of that period, regardless of your available balance.
Our support agents are trained to respond sensitively to members who raise gambling-related concerns. Beyond helping you activate self-protection tools on the spot, we can provide referrals to professional counseling resources. No judgment — just support when you need it most.
All responsible gaming tools are available to every registered member at no cost. Contact our support team to activate any feature — we will process your request promptly and confidentially.
Cap how much you can deposit into your ceri89 account within a given timeframe to keep your spending predictable and within your personal budget.
Set a maximum net loss threshold per day, week, or month. When reached, your betting access is suspended until the period resets, helping to prevent chasing losses.
Step away from the platform for a defined period — from 24 hours up to 6 weeks — without permanently closing your account. During a time-out, your account is inaccessible and no marketing messages are sent.
For more serious concerns, request a long-term or permanent self-exclusion. During this period your account is fully locked, your marketing consent is revoked, and you cannot re-register using the same personal identity.
Send an email to [email protected] or open a live chat session during WIB business hours. Use the subject line "Responsible Gaming Request" for priority routing to a trained agent.
Tell us which tool you want to activate — deposit limit, loss limit, time-out, or self-exclusion — and the specific amount or duration you have chosen. There is no minimum or maximum requirement for deposit and loss limits.
For account-level restrictions, we may ask you to confirm your registered email address and date of birth to ensure we are applying the change to the correct account.
Once activated, you will receive an email confirmation at your registered address. For self-exclusion requests, the lock takes effect within one hour of our agent processing the request — typically much sooner during business hours.
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following behaviors may indicate that gambling has moved beyond healthy entertainment and into harmful territory.
Take a moment to reflect honestly on the questions below. These are not diagnostic criteria — they are prompts designed to help you think about your relationship with gambling. If several of these questions give you pause, consider reaching out to our support team.
Our support team includes agents trained specifically in responsible gaming. Whether you want to activate a protection tool, discuss a concern confidentially, or simply ask a question about managing your account, we are available 24 hours a day, 7 days a week via email — and during WIB business hours via live chat.
Reach us directly at:
[email protected]For responsible gaming requests, use the subject line "Responsible Gaming Request" — this routes your email directly to a trained team member for prioritized handling.
The following practical guidelines can help you enjoy ceri89's sports betting, live casino, togel (Indonesia's traditional numbers lottery), and other games without letting them interfere with your financial wellbeing or daily life.
In addition to the tools that individual members can activate, ceri89 has embedded responsible gaming safeguards into the platform itself at the system level.
ceri89 is committed to being a platform you can trust — not just for fair odds and fast payments, but for treating every member as a person whose health and safety matter. Explore our other policy pages or reach out to our team if you have any questions.